Technical customer and repair service is improved with the AhoyCommunicator.
Many incoming calls in a company (for repair or service) could not be routed to the concerning destination because the customer has often no technical know-how and does not know the technical terms. With the use of the AhoyCommunicator audio can be complemented with video by using a webcam.
Example of use: Service technician
Many companies receive calls which the customer support can not handle via phone; an employee often has to be on site to decide who and how the problem could be solved.
Practical this is how the AhoyCommunicator would handle this case:
A big event is coming up and the cooling system fails. For a restaurateur a drama. With the AhoyCommunicator and a mobile device the service technician can guide the customer to find the problem and he can repair the mistake instantly.
Big advantage for the customer: less or no waiting period and no call out fees.
Advantage for the technician and the company:
Matching replacement parts can be brought to the customer. The company will be perceived modern with a better service feature.